Warranty Information


Thanks for buying our shoes! We go to great lengths to ensure that all LAKE products deliver uncompromised performance, all-day comfort and high value. Our "function-specific" design and premium materials combine to create some of the highest quality cycling shoes available.

Cycling shoes wear out over time. Our warranty policies reflect a fair shake for all parties involved.

Please read through the below information and make sure to include the following details when emailing about a Warranty or Crash Replacement.

  • Proof of purchase
  • Order number
  • Purchase date
  • Photos of the product, including the defect

Please send your email to the appropriate address based on your location.

US and Rest of World

Europe

UK

South Africa

Southeast Asia

WARRANTY POLICY

Lake Cycling International warrants its products to be free from defects in workmanship and materials for a period of two (2) years from the date of purchase. This warranty is extended only to the original consumer purchaser. During the warranty period, we will (at our sole option) repair, replace or refund the purchase price of any defective part or product covered by this warranty when it is returned by the original owner with proof of purchase. The repair, replacement, or refund will be without charge except for reasonable shipping, handling, and insurance charges.

This warranty does not cover products damaged or rendered defective due to accident, misuse, abuse, modification, improper repair, water damage, heat damage, neglect, improper handling or storage, or failure to follow instructions for use.

This warranty is void for any/all Lake Cycling products that were purchased through an unauthorized reseller, either in person or through an online sales channel.

Crash Replacement Policy* (Available to consumers only):

The crash replacement policy applies for the first year after your purchase date. Original sales documentation showing purchase date is required.

Claim filed within 1st year of purchase date: 30% discount on a new pair of current, available model. Sale items are not included.

*Lake Cycling reserves the right to approve or deny any crash replacement claim. If you have any questions or want to contact us directly, please email us using the links aboveĀ or call: (US) +1 888 401-0476; (EU) +31 404 022 757; (UK) +44Ā 7938 822185; (SA)Ā +27 0798885305; (SEA) +60173315015

* Lake Cycling reserves the right to adjust terms and conditions without prior notification.


MTB SHOES:

Guaranteed for 2 (two) years from the date of purchase against manufacturer defects, workmanship and detective materials. Documentation showing purchase date and pictures of the defect are required. All warranty claims are subject to approval by Lake or and authorized Lake Dealer. If a warranty is granted, Lake will decide to either replace or repair the shoes.

Please Read Before MTB Cleat Installation.

If using Crank Brothers, Look, Time or any other brand that uses metal spring binders, the cleats must be installed with the Shim and/or the Shoe Shield provided by the pedal manufacturer. Failure to do so will void all warranties related to sole damage.

ROAD SHOES:

Guaranteed for 2 (two) year from the date of purchase against manufacturer defects, workmanship and detective materials. However this guarantee does not apply to those products that have been misused or hardware that has been improperly installed. Documentation showing purchase date and pictures of the defect are required. All warranty claims are subject to approval by Lake or and authorized Lake Dealer. If warranty is granted, Lake will decide to either replace or repair the shoes.

MAINTENANCE PROCEDURES / REGULAR WEAR AND TEAR:

Due to the severe conditions encountered during cycling activities you may need to attend to a problem as it develops. By following the tips below you can extend the life of your shoes.

CLEAT INSTALLATION.

  1. Always grease the threads of the cleat mounting bolts and torque them down to the pedal manufacturer's recommended specification. By altering between the bolts when tightening you can ensure even tension
  2. Re-grease and tighten the bolts regularly.

Important:Ā We do not consider rusted, stripped or cross-threaded cleat bolts as warranty! Careful installation and maintenance of cleat bolts eliminates the chance of cleat bolt problems.

LEATHER CARE

The biggest threat to any leather shoes is repeated wet and dry. When your shoes get wet, you should never accelerate the drying process and allow the shoes to dry naturally on their own. Never use hair dryers, shoe driers or placing over or next to a heat source. This will dry out the leather and leave it hard and brittle. Instead, remove the insoles then place paper (paper towels or newspaper) inside the shoes then leave them in an open space at room temperature and allow them to dry on their own. After shoes are dry, we recommend applying the appropriate moisturizer such as leather shoe lotion, leather oil or leather dressing.

When maintained, leather will deliver excellent performance and comfort. Follow these tips to keep your shoes in the best condition possible.

  1. Basic maintenance: Keep the leather clean and moisturized with leather lotion or cream.
  2. Drying: never use heat to dry your shoes. Remove the insole, stuff the shoes with newspaper and place in a well ventilated place.
  3. Cleaning: Leather is easily cleaned with a soft brush and a mild detergent. Never submerge the shoes in water.

OUTSOLE DELAMINATION

If you notice your rubber sole is coming loose do the following:

  1. Clean both the rubber soles and the hard-sole with rubbing alcohol 2. Re-attach the sole with any shoe glue or silicone-based adhesive .

CRASH REPLACEMENT POLICY*Ā (Available to consumers only):
The crash replacement policy applies for the first year after your purchase date.

  • Original sales documentation showing purchase date is required.
  • Claim filed within 1st year of purchase date: 30% discount on a new pair of current, available model.
  • Sale items areĀ notĀ included.

*Lake Cycling reserves the right to approve or deny any crash replacement claim.
If you have any questions or want to contact us directly,Ā please email us using the links aboveĀ or call: (US) +1 888 401-0476; (EU) +31 404 022 757; (UK) +44Ā 7938 822185; (SA) +27 0798885305; (SEA) +60173315015

L'INFORMATION DE GARANTIE

Merci dā€™avoir choisi nos chaussures! Nous nous donnons beaucoup de mal pour nous assurer que tous les produits LAKE apportent une performance sans compromis, un confort continu et une grande valeur. Notre conception speĢcifique pour chaque discipline et les mateĢriaux de premieĢ€re qualiteĢ sā€™associent pour creĢer quelques unes des chaussures de cyclisme de la plus haute qualiteĢ.

GARANTIE

Notre politique de garantie est eĢquitable pour tous les partis impliqueĢs.

CHAUSSURES VTT:

Garanties pour 2 (deux) ans aĢ€ compter de la date d'achat contre les deĢfauts de fabrication, de finition et de mateĢriaux deĢfectueux. Le document indiquant la date d'achat et des images illustrant le deĢfaut sont requis. Toutes les demandes de garantie sont soumises aĢ€ l'approbation de Lake ou du revendeur agreĢeĢ Lake. Si la garantie est valideĢe, Lake deĢcidera de remplacer ou de reĢparer les chaussures.

Veuillez lire attentivement avant l'installation des cales MTB.

Si vous utilisez Crank Brothers, Look, Time ou d'autres marques qui utilisent des ailes et ressort en meĢtal, les cales doivent eĢ‚tre installeĢes avec les sous-cales fournies par le fabricant de peĢdales. Le non-respect de cette obligation annulera toutes les garanties lieĢes aux dommages exclusifs.

CHAUSSURES DE ROUTE:

Garanties pour 2 (deux) ans aĢ€ compter de la date d'achat contre les deĢfauts de fabrication, de finition et de mateĢriaux deĢfectueux. Cependant, cette garantie ne s'applique pas aux produits qui ont eĢteĢ mal utiliseĢs ou au mateĢriel qui a eĢteĢ mal installeĢ. Le document indiquant la date d'achat et des images illustrant le deĢfaut sont requis. Toutes les demandes de garantie sont soumises aĢ€ l'approbation de Lake ou du revendeur agreĢeĢ Lake. Si la garantie est valideĢe, Lake deĢcidera de remplacer ou de reĢparer les chaussures.

PROCEĢDURES Dā€™ENTRETIEN / USURE NORMALE ET ACCROC

A cause des conditions difficiles rencontreĢes pendant la pratique du cyclisme, vous pouvez avoir besoin de vous occuper dā€™un probleĢ€me deĢ€s quā€™il apparaiĢ‚t. En appliquant les conseils suivants vous pouvez augmenter la dureĢe de vie de vos chaussures.

MONTAGE DES CALES

  1. Toujours graisser les filetages des vis de fixation des cales et serrer les vis au couple indiqueĢ par le fabricant des peĢdales. En alternant entre les diffeĢrentes vis pendant le serrage, vous pouvez assurer une tension bien reĢpartie.
  2. Re-graisser et resserrer les vis reĢgulieĢ€rement.

Important: nous ne prenons pas en garantie les vis de cales rouilleĢes, lisseĢes ou fausseĢes! Un montage et un entretien minutieux des vis de cales eĢliminent les chances dā€™avoir des probleĢ€mes avec celles-ci.

ENTRETIEN DU CUIR

Bien entretenu, le cuir vous procurera une grande performance et un grand confort. Suivez ces conseils pour garder vos chaussures dans le meilleur eĢtat possible:

  1. SeĢchage: ne jamais utiliser de chaleur pour seĢcher vos chaussures. Retirer la semelle, remplir les chaussures avec du papier journal et les placer dans un endroit bien ventileĢ.
  2. Lavage: le cuir est facilement laveĢ avec une brosse souple et un deĢtergent doux. Ne jamais immerger les chaussures dans lā€™eau.

DEĢCOLLAGE DE LA SEMELLE

Si vous remarquez que votre semelle en caoutchouc commence aĢ€ se deĢcoller, suivez ces conseils :

  1. Nettoyer la semelle en caoutchouc et la semelle dure avec de lā€™alcool deĢnatureĢ
  2. Re-coller la semelle avec nā€™importe quelle colle aĢ€ base de silicone

PROGRAMME DE REMPLACEMENT EN CAS DE CHUTE* (Disponible uniquement pour les consommateurs): Le programme de remplacement en cas de chute s'applique aĢ€ la premieĢ€re anneĢe suivant la date d'achat.

  • Les originaux des documents de vente indiquant la date d'achat sont requis.
  • ReĢclamation deĢposeĢe dans la premieĢ€re anneĢe suivant la date d'achat: 30% de reĢduction sur une nouvelle paire de modeĢ€le actuel et disponible.
  • Les articles soldeĢs ne sont pas inclus.

*Lake Cycling se reĢserve le droit d'approuver ou de refuser toute demande de remplacement en cas de chute.

Si vous avez des questions ou souhaitez nous contacter directement, veuillezĀ appeler le (US) +1 888 401-0476 ou (EU) +31 404 022 757;Ā (UK) +44Ā 7938 822185; (SA)Ā +27 0798885305; (SEA) +60173315015