We stand behind every order.
In the unfortunate event that you need to return an item, please contact us within fourteen (14) days of receiving your package. Send email requests to - firstname.lastname@example.org or by phone +31 404 022 757
All return items must be in new, unworn, original condition, and must include original Lake shoe box and its contents. Any product that has been ridden in, worn outside, had pedal cleats mounted, or have been heat molded, will not be eligible for return, refund or exchange.
Buyer is responsible for any return shipping costs.
Please contact us for a return authorization number (RA#). Your RA# will be your original order #. Your RA# must be written clearly on the outside of your return package in one or more location. We can not process any returns or exchanges without it. Failure to do so will result in you package being returned to sender.
There is a 10% restocking fee for items returned that are not the fault of Lake Cycling. For size exchanges there is no restocking fee.
Please send your returns to:
US: Lake Cycling US, 1222 Moana Dr, San Diego, CA 92107
Europe, Middle East, Africa:
Lake Cycling International BV, Torenallee 20, 5617 BC, Eindhoven, The Netherlands
Lake Cycling International Asia, KDS logistics, Hong Kong